These terms and conditions of use and service (“Terms”) contained herein on this webpage is a legal agreement between you (“You”, “User”) and Finstaq Technologies Limited and its financial technology application/platform Trakka and TrakkaPay, a feature on Trakka (“Trakka” “TrakkaPay” “We”, “Our” or “Us”). These Terms shall govern your access to and use of our services which include the use of our platform, mobile app, and other products and services which allows you to link, track and monitor expenses and transactions across multiple financial accounts in one place, create budgets and get insights️ on your spending, pay bills and execute transactions (collectively referred to as the “Services”). Note that these Terms apply to you whether you are only visiting the website or have registered to be a user of the Services.
These Terms apply in full force and affect your use of the Services and by using any of the Services, you expressly accept all terms and conditions contained herein in full and without limitation or qualification, including our Data Protection and Privacy Policy. We oblige you therefore to thoroughly read these Terms carefully before agreeing to be bound by them. You must not use any of the Services if you have any objection to any of these Terms.
By signing on to use our Services, you are warranting that you are not a person barred from receiving services under the laws of the applicable jurisdiction. You also undertake and agree to provide us with information that is accurate, and not to misrepresent your identity or your user information. You are only entitled to access and use the Services for lawful purposes.
Our Services are directed to people from the ages of 18 and above. You are only permitted to use the Services if you are aged 18 or older. We do not knowingly engage people younger than the age of 18. If as a parent or guardian, you become aware that your child or ward child has provided us with any information without your consent, please contact us through the details provided in these Terms.
Provision of Services
A. The Service
Trakka is an integrated personal finance application that offers simple, secure and scalable digital services that allow Users to link, track and monitor expenses and transactions across multiple financial accounts on a single application, create budgets, get insights on their spending habits, save towards specific custom goals as well as provides an emergency fund for rainy days to cover unexpected expenses while maintaining compliance with all relevant regulations.
We provide value to our Users via a four-pronged approach:
Open Banking: ****With our platform, Users are able to link multiple financial accounts, monitor and track all their credit and debit transactions in one application. We enable our Users to securely gain access to their banking and financial data by syncing our platform with their bank accounts. This way our Users can. manage their money and have a clear overview of what they spend and how to spend it, especially across multiple bank accounts
Cashflow Management: ****With our Artificial Intelligent (AI) Categorization feature, Users can track their transactions through AI-powered categorisation that automatically classify your transactions into expense categories, so that you know where the bulk of your money goes. Create custom-tailored Budgets to regulate spending. This way, you also have easy reference to your spending habits. Users can also customize expense categories that work for them.
Insights on Spending: Our weekly and monthly reports give Users a consolidated view of their spending habits. We achieve this by sending feedback and useful information on Users’ spending via notifications. You can also track your expenses in proportion to your earnings.
TrakkaPay is a financial technology feature on Trakka’s Website, Web App or Mobile App that allows you pay bills, purchase airtime and execute financial transactions. All transactions performed are final and cannot be recalled except in proven fraudulent cases.
B. Access to the Services
In order to access and use the Services, you will need to use our Trakka web app or download the Trakka Software and/or App (on the App Store or Google Play) where you will register and input the required details and create an account with us. The Trakka Software will also require access to certain features of your smartphone/device and the information that will be stored on its database. To use our services, you must grant the Trakka Software voluntary access to these features.
We may launch, change, upgrade, impose conditions to, suspend, or stop any Services (or any features within the Services) to you or subject to other conditions that we may impose in our discretion, without prior notice except that in case of a fee-based Service, such changes will not substantially adversely affect the paying Users in enjoying that Service.
5.Failed Transactions
In the event of failed transactions (i.e. user has been debited for transaction, but value was not received), please send the following to [email protected]; transaction amount, transaction date, transaction type, user’s phone number, email address and any detail we would need or request to enable us resolve your complaint. We shall use our best endeavors to liaise with the applicable financial institution, telecommunication company and/or merchant to resolve your logged transaction issue.